Hi, my daughter can't get on her account & she can't reset her password for some reason...

GetHuman911480's customer service issue with ROBLOX from July 2018

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman911480's own words
Hi, my daughter can't get on her account & she can't reset her password for some reason , please help
GetHuman911480 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman911480
Jul 24th, 2018 - a yr ago
I have an issue with ROBLOX too
Not resolved
Seen by 4 customers so far
Similar issue to 5897 others
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Timeline
GetHuman911480 started working on this issue
Jul 24th, 2018 12:42pm