If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman908238's own words
Hello,**my son had his account hacked. Someone may have had access to his password. Now there is a two step verification set up asking for a pin number to make any changes. I did not set this up or know the * digit pin number to make changes to the account. The money that was just put into his account was spent and he was unable to play any games last night as someone was already logged in under his account. **I emailed the help desk and have a ticket number. Its ******* but I have not heard anything back yet. Not trying to be inpatient but I am worried about someone having access to card account information.
GetHuman908238 did not yet indicate what ROBLOX should do to make this right.
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