Hi! My son’s roblox account with the username “mossgodness” was hacked several weeks a...

GetHuman-daddisj's customer service issue with ROBLOX from July 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-daddisj's own words
Hi! My son’s roblox account with the username “mossgodness” was hacked several weeks ago.**We had spent $***-$*** on robux and played a lot over the last several months and would like to reclaim that progress.**Thank you!*Jonathan Daddis****-***-****
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ROBLOX

Customer service issue
Reported by GetHuman-daddisj
Jul 19th, 2018 - a yr ago
I have an issue with ROBLOX too
Fixed
Seen by 49 customers so far
Similar issue to 5547 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-daddisj started working on this issue
Jul 19th, 2018 1:44pm
GetHuman-daddisj confirmed the issue is fixed. Hooray!
Jul 19th, 2018 7:18pm