I was trying surprise my grandchild with more points .unfortunately I placed them in th...

GetHuman882504's customer service issue with ROBLOX from July 2018

Help with my ROBLOX issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman882504's own words
I bought points for grandchild but I placed them in the wrong user i.d.(skystorm***)but it was supposed to go to user i.d. sashabanks**** ... I was trying surprise my grandchild with more points .unfortunately I placed them in the wrong account (skystorm***) .it was supposed to have gone to user i.d.( SASHABANKS ****) .my transaction * is ********* for the amount of *** points for $*.**. My email address is *****@***.com and phone***********
This is frustrating do ti the fact that the points ate already paid for and my grandchild can't use them..transaction **********..email address is *****@***.com
They could make this right by honoring my request .I dont want a refund I just want the points to be transfer to the right user.
My grandchild has been a customer for about a year and loves ROBLOX
It won't let me do it myself that's why I have reach out to GET HUMAN
How GetHuman882504 fixed the problem
Someone from ROBLOX CUSTOMER CARE CALLED ME AND THE PROBLEM WAS FIXED. HE WAS AWESOME AND MY GRADSON IS SUPER HAPPY
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman882504
Jul 15th, 2018 - 2 years ago
Fixed
GetHuman882504 shared how to fix
Seen by 10 customers so far
Similar issue to 5241 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman882504 started working on this issue
Jul 15th, 2018 1:08pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:00pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:02pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:12pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:17pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:18pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:19pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:19pm
GetHuman882504 indicated the issue is not fixed yet.
Jul 15th, 2018 6:19pm
GetHuman882504 confirmed the issue is fixed. Hooray!
Jul 16th, 2018 5:15pm