Hello, there is an issue involving my friend Kayleexii. She was recently hacked, and sh...

GetHuman-mittymee's customer service issue with ROBLOX from July 2018

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The issue in GetHuman-mittymee's own words
she was trying to play roblox and then she got hacked. ... Hello, there is an issue involving my friend Kayleexii. She was recently hacked, and she has contacted support, yet she hasn't been helped. Her limited items were stolen, and we've managed to track down the hacker. Here's the story: So basically one night we were playing ROBLOX, it was all fine. Then she got logged out of her account. When she got back in, all of her Limited items were gone. She checked her trades and the person who took her limiteds' username was "kenster***". Assuming this is an ALT account, we managed to track the serial numbers of her limiteds. Once tracked down, we managed to find the hacker*mother account holding the stolen limiteds. The username is "lamdivine" (its an L not an i). I think there should be something done about this, because hacking is against ROBLOX rules. Also give my friend her limiteds back. she spent her money on them. And please terminate the hacker.
this is frustrating bcuz roblox isnt doing anything about this situation.
terminating the hacker and giving her lims back.
we have already tried to contact support and they didnt rlly do anythin.
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Customer service issue
Reported by GetHuman-mittymee
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4891 others
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GetHuman-mittymee started working on this issue
Jul 10th, 2018 1:31am
GetHuman-mittymee shared this issue with others over email
Jul 10th, 2018 1:32am