I had personal information stolen a few months ago. I have experienced and continue to...

GetHuman-hawleyj's customer service issue with ROBLOX from July 2018

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The issue in GetHuman-hawleyj's own words
I had personal information stolen a few months ago. I have experienced and continue to experience attempted use of my credit and personal information. There is an open criminal case file with the Bakersfield police.*I just received a Roblox Account Authorization email saying an account had been opened using me as a parent. I have one child and he is ** years old. I am not about to verify my email address. I have tried calling your listed security number but can't get through to an actual person. *At first glance, ROBLOX wouldn't strike me as a threat but I see and heard references to "billing" so somehow there is money involved. *I am going to assume that this is one more attempt to fraudulently use my personal and financial information AND I WANT TO PASS ALL DETAIL ON TO THE BAKERSFIELD POLICE. I Need an actual security involved person to call me about this. DO NOT VERIFY THIS EMAIL ADDRESS FOR ANY ROBLOX ACCOUNT!

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ROBLOX

Customer service issue
Reported by GetHuman-hawleyj
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 4624 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-hawleyj started working on this issue
Jul 6th, 2018 6:13pm
GetHuman-hawleyj indicated the issue is not fixed yet.
Jul 7th, 2018 8:39pm
GetHuman-hawleyj indicated the issue is not fixed yet.
Jul 8th, 2018 3:08pm

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