If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-beehiveh's own words
We have a person hacking into our accounts this is serious I’ve reported already the first account he hacked was thxtboii because my grandchild gave him his password because he wouldn’t stop bugging him this was a long time ago and before we could retrieve the email he had already changed it and a few days after that we had been notified tenant. Someone had hacked the whole system which is very dangerous the second time this happened was when he hacked into an account called *Mr*Moss* we weren’t thinking and used the same password and I’m sorry for our inconvenience we believe it was the same guy because he was the only one that knew the password he was also frequently asking for the account. Please do something about this because this is becoming very dangerous :)
GetHuman-beehiveh did not yet indicate what ROBLOX should do to make this right.
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