My name is Patricia Griffith. My email is *****@***.com. My granddaughter's user name...

GetHuman842854's customer service issue with ROBLOX from July 2018

Help with my ROBLOX issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman842854's own words
My name is Patricia Griffith. My email is *****@***.com. My granddaughter's user name is snackann. We don't remember the password. She's unable to access her account at all. I've spent all kinds of money on this stuff for her and she can't access it. Plus I'm still paying $*.** per month and she can't access it. I've called * times, entered my name, user id, and email, and get disconnected every time. *I need some help so she can access her account, can somebody please help me? Otherwise I'll promptly be cancelling this.*My grandson used to play on this computer, and when I enter my email address, his account opens instead of my granddaughter's.
GetHuman842854 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman842854 fixed the problem
The problem was I had my grandson's account and my granddaughter's account, both registered with my email. But when I did the Forgot Password and entered my email, it only gave me my grandson's account info. So they associated my granddaughter's account with my email and everything is fine now.
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ROBLOX

Customer service issue
Reported by GetHuman842854
Jul 2nd, 2018 - a yr ago
I have an issue with ROBLOX too
Fixed
GetHuman842854 shared how to fix
Seen by 2 customers so far
Similar issue to 4365 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman842854 started working on this issue
Jul 2nd, 2018 6:29pm
GetHuman842854 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 7:48pm