My eight year old son (Dogeking***) was recently targeted by a Predator*“Hacker”. The p...

GetHuman-rdychan's customer service issue with ROBLOX from July 2018

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rdychan's own words
My eight year old son (Dogeking***) was recently targeted by a Predator*“Hacker”. The predator initiated chat with him intentionally misleading him with promises of free robux, should he divulge his password. My son not knowing any better obliged and was immediately hacked by said predator. The predator accessed my sons account and changed his password. The amount of money I have invested in your platform, I am very hopeful I’ll get your support in resolving this issue.
GetHuman-rdychan did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman-rdychan
Jul 1st, 2018 - 10 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 4 customers so far
Similar issue to 4290 others
0 customers following this
Items needed
Account holder name
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Email address on account
Timeline
GetHuman-rdychan started working on this issue
Jul 1st, 2018 5:00pm
GetHuman-rdychan indicated the issue is not fixed yet.
Jul 1st, 2018 6:21pm
GetHuman-rdychan indicated the issue is not fixed yet.
Jul 4th, 2018 6:19pm