My son needs to reset his p***word but when he inputs his email address he is told that...

GetHuman-bretthu's customer service issue with ROBLOX from June 2018

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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
My son needs to reset his p***word but when he inputs his email address he is told that his account is not found. Can you reset his p***word. His email is *****@***.com and his user name is strawruby******. He wants his p***word to be Gh******
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-bretthu
Jun 26th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 6 customers so far
Similar issue to 4000 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-bretthu started working on this issue
Jun 26th 12:50am
GetHuman-bretthu indicated the issue is not fixed yet.
Jun 27th 5:56pm