My kids want robux so I bought them robux with real money and then a few minutes I look...

GetHuman-appleqq's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
My kids want robux so I bought them robux with real money and then a few minutes I looked up on money account and it says “u have pa*** $** for robux” can you please give me the $** back please I need them
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-appleqq
Jun 25th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 5 customers so far
Similar issue to 3983 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-appleqq started working on this issue
Jun 25th 7:41pm
GetHuman-appleqq indicated the issue is not fixed yet.
Jun 25th 7:42pm