Tried to redeem card and it states it has been used already. Card was just bought and scratch

GetHuman-seralexj's customer service issue with ROBLOX from June 2018

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The problem I ran into: Tried to redeem card and it states it has been used already. Card was just bought and scratch
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ROBLOX

Customer service issue
Reported by GetHuman-seralexj
Jun 25th, 2018 - 2 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-seralexj started working on this issue
Jun 25th 4:44pm
GetHuman-seralexj indicated the issue is not fixed yet.
Jun 25th 5:45pm
GetHuman-seralexj confirmed the issue is fixed. Hooray!
Jun 26th 11:10pm