I cannot access my account and I have made a new account to see what had happened to my...

GetHuman-alexcars's customer service issue with ROBLOX from June 2018

3929 similar
0 following
Help with my ROBLOX issue
GetHuman-alexcars's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-alexcars's own words:
I cannot access my account and I have made a new account to see what had happened to my account and when I did I saw that my avatar had changed,also I have tried to reset my p***word but it will not allow me even tho I tried everything I can and I would like my account back as I have spent a bit of money on that account and I am really furious at the person who ever he or she is.
I trust that ROBLOX will make this right and come up with a resolution that is fair.
Help with my ROBLOX issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ROBLOX email you?
This email address isn't valid
Follow this issue
See how GetHuman-alexcars fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alexcars
Jun 24th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 2 customers so far
Similar issue to 3929 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
GetHuman-alexcars started working on this issue
Jun 24th 5:39pm