If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-alexcars's own words
I cannot access my account and I have made a new account to see what had happened to my account and when I did I saw that my avatar had changed,also I have tried to reset my password but it will not allow me even tho I tried everything I can and I would like my account back as I have spent a bit of money on that account and I am really furious at the person who ever he or she is.
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