I cannot access my account and I have made a new account to see what had happened to my...

GetHuman-alexcars's customer service issue with ROBLOX from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-alexcars's own words:
I cannot access my account and I have made a new account to see what had happened to my account and when I did I saw that my avatar had changed,also I have tried to reset my p***word but it will not allow me even tho I tried everything I can and I would like my account back as I have spent a bit of money on that account and I am really furious at the person who ever he or she is.
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ROBLOX

Customer service issue
Reported by GetHuman-alexcars
Jun 24th, 2018 - 2 mons ago
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-alexcars started working on this issue
Jun 24th 5:39pm