Dear Roblox my kid has a Roblox account named SavagePanther**** and his account got hac...

GetHuman812203's customer service issue with ROBLOX from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman812203's own words
Dear Roblox my kid has a Roblox account named SavagePanther**** and his account got hacked is there anyway you can change and tell me the account password please the would mean so much and the world to him because he so much stuff and he also had outrageous builders club so please email me back *****@***.com
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ROBLOX

Customer service issue
Reported by GetHuman812203
Jun 23rd, 2018 - 5 mons ago
I have an issue with ROBLOX too
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Seen by 18 customers so far
Similar issue to 3838 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman812203 started working on this issue
Jun 23rd 12:04am
GetHuman812203 confirmed the issue is fixed. Hooray!
Jun 23rd 12:06am