I received a email from Paypal and money is taken out from my paypal account timsevera...

GetHuman-vtmuruga's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
The issue in GetHuman-vtmuruga's own words
I received a email from Paypal and money is taken out from my paypal account timseveral times without our authorisation. **We donot use roblex.We donot know about roblex.**Paypal is investigation it. I need full refund and explanation why and how the money is taken?**I will proceed legal investigation about this fraud.**I need a responds from via e mail, so that I can pass it my legal team * solicitor.**I am going to copy the email from Paypal for your reference, and another email sent from noreplyrobux.com.****) E-Mail FROM PAYPAL.* * paypal ** Jun **** **:**:** BST * Transaction ID: ********GB******H ** *Hello T Murugavel,**You sent a payment of £**.** GBP to ROBLOX Corporation* (*****@***.com) ** **It may take a few moments for this transaction to appear in your account. * Merchant * ROBLOX Corporation * *****@***.com * ***-***-**** Instructions to merchant * You haven't entered any instructions. * **Description Unit price Qty Amount *GBP **.** for Roblox Products. * £**.** GBP * £**.** GBP * * * Subtotal £**.** GBP * Total £**.** GBP * Payment £**.** GBP * Charge will appear on your credit card statement as 'PP*ROBLOX CORP' * Payment sent to *****@***.com * * **Issues with this transaction?*You have *** days from the date of the transaction to open a dispute in the Resolution Center.**Questions? Go to the Help Center at www.paypal.com*uk*help.**Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.*You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.** * * * **** Copyright * ****-**** PayPal. All rights reserved.**PayPal (Europe) S.* r.l. et Cie, S.C.A. Soci*t* en Commandite par Actions Registered Office: **-** Boulevard Royal L-****, Luxembourg RCS Luxembourg B *** *****PayPal PPX******:*.*:*fae*f***a*e****)E mail from noreplyrobox.*** *T. Murugavel ******@***.com***To:*****@***.com******** *Jun at ****:*****We do not have an account with you. It is fraud. Paypal is investigation it.Refund all the money.***T . MURUGAVEL.**Hide original message**On *Friday*, **** *June* ****** ****:****:***, *****@***.com ******@***.com* wrote: ***Hi,** *-Step Verification has been deactivated for your child's Roblox account, ixRobloxGirlxi. A security code will no longer be required when they log into the account.** Roblox**This message was generated by roblox.com

GetHuman-vtmuruga did not yet indicate what ROBLOX should do to make this right.

How GetHuman-vtmuruga fixed the problem
paypal refunded the money back to my credit card account.
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Customer service issue
Reported by GetHuman-vtmuruga
Jun 16th, 2018 - 3 years ago
GetHuman-vtmuruga shared how to fix
Seen by 8 customers so far
Similar issue to 3405 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account


GetHuman-vtmuruga started working on this issue
Jun 16th, 2018 8:53am
GetHuman-vtmuruga confirmed the issue is fixed. Hooray!
Jun 21st, 2018 9:02am