I received a email from Paypal and money is taken out from my paypal account timsevera...

GetHuman-vtmuruga's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
The issue in GetHuman-vtmuruga's own words
I received a email from Paypal and money is taken out from my paypal account timseveral times without our authorisation. **We donot use roblex.We donot know about roblex.**Paypal is investigation it. I need full refund and explanation why and how the money is taken?**I will proceed legal investigation about this fraud.**I need a responds from via e mail, so that I can pass it my legal team * solicitor.**I am going to copy the email from Paypal for your reference, and another email sent from noreplyrobux.com.****) E-Mail FROM PAYPAL.* * paypal ** Jun **** **:**:** BST * Transaction ID: ********GB******H ** *Hello T Murugavel,**You sent a payment of £**.** GBP to ROBLOX Corporation* (*****@***.com) ** **It may take a few moments for this transaction to appear in your account. * Merchant * ROBLOX Corporation * *****@***.com * ***-***-**** Instructions to merchant * You haven't entered any instructions. * **Description Unit price Qty Amount *GBP **.** for Roblox Products. * £**.** GBP * £**.** GBP * * * Subtotal £**.** GBP * Total £**.** GBP * Payment £**.** GBP * Charge will appear on your credit card statement as 'PP*ROBLOX CORP' * Payment sent to *****@***.com * * **Issues with this transaction?*You have *** days from the date of the transaction to open a dispute in the Resolution Center.**Questions? Go to the Help Center at www.paypal.com*uk*help.**Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.*You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.** * * * **** Copyright * ****-**** PayPal. All rights reserved.**PayPal (Europe) S.* r.l. et Cie, S.C.A. Soci*t* en Commandite par Actions Registered Office: **-** Boulevard Royal L-****, Luxembourg RCS Luxembourg B *** *****PayPal PPX******:*.*:*fae*f***a*e****)E mail from noreplyrobox.*** *T. Murugavel ******@***.com***To:*****@***.com******** *Jun at ****:*****We do not have an account with you. It is fraud. Paypal is investigation it.Refund all the money.***T . MURUGAVEL.**Hide original message**On *Friday*, **** *June* ****** ****:****:***, *****@***.com ******@***.com* wrote: ***Hi,** *-Step Verification has been deactivated for your child's Roblox account, ixRobloxGirlxi. A security code will no longer be required when they log into the account.** Roblox**This message was generated by roblox.com

GetHuman-vtmuruga did not yet indicate what ROBLOX should do to make this right.

How GetHuman-vtmuruga fixed the problem
paypal refunded the money back to my credit card account.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman-vtmuruga
Jun 16th, 2018 - 3 years ago
Fixed
GetHuman-vtmuruga shared how to fix
Seen by 8 customers so far
Similar issue to 3405 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-vtmuruga started working on this issue
Jun 16th, 2018 8:53am
GetHuman-vtmuruga confirmed the issue is fixed. Hooray!
Jun 21st, 2018 9:02am