Before contacting them, items GetHuman-amberbut may need:
Account holder name, Billing address, and Email address on account
Tip from another customer
Try emailing firstname.lastname@example.org from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-amberbut's own words
Over the past year, your company has REPEATEDLY charged unauthorized fees to all of my accounts across the board including multiple different credit cards, Paypal, even WIPED OUT MY PERSONAL CHECKING ACCOUNT. I have had my computers professionally cleansed, the latest virus protections on all of my devices but it NEVER fails as soon as I activate a credit card, BOOM you start racking up my charges. I am a single ** year old woman that does NOT play your games. I'm sick and tired of ONLINE THEFT and having to REPEATEDLY discontinue credit cards and change account numbers so this is my final plea. I have phoned you and you wouldn't even be the slightest bit cordial. This is your written notice to CEASE AND DESIST any billing to any single one of my accounts as I AM NOT YOUR CUSTOMER. Take note of my name because I am DONE with this. I will be filing POLICE reports AGAIN. *Amber M. Butler
GetHuman-amberbut did not yet indicate what ROBLOX should do to make this right.
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