Will NOT fix an issue with my son's account it was hacked on June **-**** and i contact...

GetHuman-lisabub's customer service issue with ROBLOX from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lisabub's own words
Will NOT fix an issue with my son's account it was hacked on June **-**** and i contact you thur email this is my Ticket ******* * I have prove you with my paypal info and a card he had and u guys are still tell me that not enough prove I know my son account was hacked because his avatar has been change and so has what he had wrote on it I refuse to let he make a another account and put money on it because i have put a lot in to that account which is Lucasbubeck you guys real need to fix my son account
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Customer service issue
Reported by GetHuman-lisabub
Jun 14th, 2018 - 9 mons ago
I have an issue with ROBLOX too
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GetHuman-lisabub started working on this issue
Jun 14th, 2018 2:28pm