On June the *th, my account was scammed by a username called Lystens. She has taken two...

GetHuman-ellienco's customer service issue with ROBLOX from June 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ellienco's own words
On June the *th, my account was scammed by a username called Lystens. She has taken two of my limiteds that I have bought with my own money. Those two limiteds are: Super super happy face & my Perfectly Legitimate Business Hat. I have proof of the trade happening and will happily send it. I have already sent an email but haven't received my items back. Email me back if you want the proof. Thank you.
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ROBLOX

Customer service issue
Reported by GetHuman-ellienco
Jun 13th, 2018 - 9 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 5 customers so far
Similar issue to 3214 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-ellienco started working on this issue
Jun 13th, 2018 6:53pm
GetHuman-ellienco indicated the issue is not fixed yet.
Jun 15th, 2018 5:39pm
GetHuman-ellienco indicated the issue is not fixed yet.
Jun 15th, 2018 5:40pm