Need to find out how to fix error ID***

GetHuman768451's customer service issue with ROBLOX from June 2018

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The issue in GetHuman768451's own words
I was trying to join a roblox game then it said there was error and kept popping up after. ... I have looked up video after video trying to fix my problem before coming to you, every time i join a game i get an error ID***. I was wondering if i could get help on how to fix it from professionals? Also if you can send a chat to my roblox character livingjeremy i would see message faster but if not my email is ******@***.com
This was especially frustrating because i go to my moms a week then dads a week and today is last day of week i can play with him on roblox, if i could join a game that is.
They could make this right by simply sending me an email saying how to fix an error ID***
I watched youtube videos that said to go in files and delete things and one also told me to do something with fire walls but I was a bit lost on that video.
I have an issue with ROBLOX too
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ROBLOX

Customer service issue
Reported by GetHuman768451
Jun 10th, 2018 - a yr ago
I have an issue with ROBLOX too
Fixed
Seen by 5 customers so far
Similar issue to 437 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman768451 started working on this issue
Jun 10th, 2018 7:45am
GetHuman768451 shared this issue with others over email
Jun 10th, 2018 7:51am
GetHuman768451 indicated the issue is not fixed yet.
Jun 11th, 2018 6:15am