If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ddpapa's own words
I wanted her to think it was my pass word but she got it and it didn’t work. ... Today I was playing roblox but my friend wanted to play my game welcome to bloxburg and her name is lara**** so I have her a false password but somehow she figured it out, went onto my account, changed my password and now she has locked me out.
Now my mum is saying if I don’t get it fixed I can’t play roblox again.
I trust that roblox will come up with something and resolve my problem.
I have been a customer since last year in winter and this has never happened before.
I have tried to do what my friend said and she gave me the pass word she changed it to but then that didn’t work and if I don’t have this resolved by July roblox isn’t a thing to me anymore
I have an issue with ROBLOX too
How GetHuman-ddpapa fixed the problem
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