Hi, somebody has hacked my daughters account and she is really upset about it, her acco...

GetHuman766013's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman766013's own words
Hi, somebody has hacked my daughters account and she is really upset about it, her account name is mariam**** and she was repeatedly asked for her password by Jennyuk, she eventually gave it and she has no access to her account now. My daughter had lots of items and spent a lot of robux during her time using the account. We would like the account password changed and it can be emailed to the email account registered on the account.
GetHuman766013 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman766013 fixed the problem
We are waiting for GetHuman766013 to fix the problem and share the solution with the rest of us customers.
Please help with my ROBLOX issue
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman766013
Jun 9th, 2018 - 10 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 10 customers so far
Similar issue to 115 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman766013 started working on this issue
Jun 9th, 2018 11:06am
GetHuman766013 indicated the issue is not fixed yet.
Jun 12th, 2018 2:05pm
GetHuman766013 indicated the issue is not fixed yet.
Jun 12th, 2018 2:06pm
GetHuman766013 indicated the issue is not fixed yet.
Jun 12th, 2018 2:07pm