It got hacked before im changing my avatar and after that i got hacked so i want my rob...

GetHuman-maocabun's customer service issue with ROBLOX from June 2018

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Help with my ROBLOX issue
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Account holder name, Billing address, and Email address on account
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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-maocabun's own words:
It got hacked before im changing my avatar and after that i got hacked so i want my roblox account back
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-maocabun
Jun 8th, 2018 - 12d ago
I have an issue with ROBLOX too
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Seen by 2 customers so far
Similar issue to 217 others
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Timeline
GetHuman-maocabun started working on this issue
Jun 8th 3:45pm