My * year old got a $** play card and spent $*.** on *** robux to buy a robot dance gun...

GetHuman762665's customer service issue with ROBLOX from June 2018

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The issue in GetHuman762665's own words
My * year old got a $** play card and spent $*.** on *** robux to buy a robot dance gun. It shows up in avatar but doesn't work in any game other than zombie rush. Son was disappointed but I explained and he was OK. Then I went to every singe zombie rush game in roblox and finally found the one where the robot dance gun is and....its still locked. I would like a refund and roblox can have the imaginary gun back. I double checked and the lay can now has a balance of $**. Its nothing wrong on my end the game just isn't working properly. Please refund our money back to our account. He told me to delete roblox cause he's angry but if refund it he'll probably just buy something else on roblox anyway. Thank you for any help you can give me
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ROBLOX

Customer service issue
Reported by GetHuman762665
Jun 8th, 2018 - 10 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 7 customers so far
Similar issue to 435 others
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Timeline
GetHuman762665 started working on this issue
Jun 8th, 2018 11:21am
GetHuman762665 indicated the issue is not fixed yet.
Jun 8th, 2018 8:00pm
GetHuman762665 indicated the issue is not fixed yet.
Jun 9th, 2018 2:22pm