My account got hacked. When my account got hacked, the person who hacked me sighed up w...

GetHuman-rexleong's customer service issue with ROBLOX from June 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
My account got hacked. When my account got hacked, the person who hacked me sighed up with his email and now I cannot enter my account.
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-rexleong
Jun 8th, 2018 - 14d ago
I have an issue with ROBLOX too
Fixed
Seen by 5 customers so far
Similar issue to 309 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-rexleong started working on this issue
Jun 8th 8:00am
GetHuman-rexleong indicated the issue is not fixed yet.
Jun 8th 9:01am