To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue and preferred resolution, in GetHuman-brycebea's own words:
The problem I ran into: I forgot my roblox pin and you cannot memorise it and I was wondering if you know my roblox pin
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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