My son had his account hacked we would like to resolve this so you can use the account...

GetHuman-plewney's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
The issue in GetHuman-plewney's own words
My son had his account hacked we would like to resolve this so you can use the account again please can you advise how this can be done kind regards Louise
GetHuman-plewney did not yet indicate what ROBLOX should do to make this right.
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How GetHuman-plewney fixed the problem
I emailed roblox the problem and they helped
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ROBLOX

Customer service issue
Reported by GetHuman-plewney
Jun 5th, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 5 customers so far
Similar issue to 557 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-plewney started working on this issue
Jun 5th 5:23am
GetHuman-plewney confirmed the issue is fixed. Hooray!
Jun 5th 7:00am
GetHuman-plewney confirmed the issue is fixed. Hooray!
Jun 7th 4:10am