Good Morning,**My name is Mark Quesenberry. My son Aiden Quesenberry, made a bunch of p...

GetHuman-quesenbe's customer service issue with ROBLOX from June 2018

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Good Morning,**My name is Mark Quesenberry. My son Aiden Quesenberry, made a bunch of purchases on your app and I nor did his mom give him permission to do so. He did it without me knowing about it until I got a call from my bank regarding fraudulent activity. I got a hold of google play and was able to get most of the refunds sent back to us. The refund that matters most is the one we didn't get back do to security reason that I am still confused about. It is a charge of $***.** dollars. My sons user name is berryaiden**** or aidenberry****. I am not entirely sure. His name is Aiden Quesenberry. My address is ***** South Street Garrettsville, OH *****. The last four of the card used is, ****. The email for the google app in regards to this transaction is, *****@***.com. I am in the Military and I am not with my family due to other issues. It is hard for me to take care of this because I am not home. If there are any questions, please call me at ***-***-**** and I will leave my email with you on the rest of this submission process. Thank you for your understanding.
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-quesenbe
Jun 4th, 2018 - 16d ago
I have an issue with ROBLOX too
Fixed
Seen by 2 customers so far
Similar issue to 219 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-quesenbe started working on this issue
Jun 4th 3:06pm
GetHuman-quesenbe indicated the issue is not fixed yet.
Jun 6th 12:09am