My son has used my bank card to purchase goods from your site totalling $***.**. these...

GetHuman-rrehuamo's customer service issue with ROBLOX from June 2018

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The issue and preferred resolution, in GetHuman-rrehuamo's own words:
My son has used my bank card to purchase goods from your site totalling $***.**. these transactions are from the *nd-*th of June ****. i realise he may have already used some of his purchases and I am disappointed also you have allowed this to happen. Are you able to refund any amount at all or do i need to take this matter further? i hope not, and i hope you will understand my son has spent my Rent money that is due tomorrow. I know it will take longer than tomorrow and that's fine but i do need to make up my rent. Please consider some kind of refund of somewhat, that would be very much appreciated. I look forward to your response. My mobile number is *********** and my email is *****@***.com.
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-rrehuamo
Jun 4th, 2018 - 15d ago
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Timeline
GetHuman-rrehuamo started working on this issue
Jun 4th 6:40am
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Jun 4th 6:41am