Made a new account and put money into the roblox account. I tried signing in on the web...

GetHuman-zchavez's customer service issue with ROBLOX from June 2018

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Made a new account and put money into the roblox account. I tried signing in on the website and app to have my account on my phone. And it won’t let me sign. Every time I try to reset the p***word it automatically registers me in a different account instead of the new one I got locked out of. Because you guys have no two step verification when signing up.
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-zchavez
Jun 2nd, 2018 - 17d ago
I have an issue with ROBLOX too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-zchavez started working on this issue
Jun 2nd 1:46am
GetHuman-zchavez confirmed the issue is fixed. Hooray!
Jun 5th 6:24pm