My son's account on Roblox was hacked this past Saturday approximately around noon. We...
GetHuman-sarahcom's customer service issue with ROBLOX from May 2018
Help with my ROBLOX issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get ROBLOX help.
The issue in GetHuman-sarahcom's own words
My son's account on Roblox was hacked this past Saturday approximately around noon. We have emailed and contacted Roblox support only to tell me that I need to provide a pin number on a gift card? We do not have a pin number and all gift cards were uploaded and activated on Roblox site. Then since the physical gift card was activated online and no longer needed, we threw the old gift cards away. I have provided Roblox customer service with every gift card that was purchased (as it is tracked in my Best Buy account) and their customer service team still will not reinstate my son's account. We have gone above and beyond to get this resolved. (Note we do not have any debit or CC on file for this type of reason). This is fraud and absolutely ridiculous. Their customer service could careless. He would just like his account reinstated.
GetHuman-sarahcom did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-sarahcom fixed the problem
We are waiting for GetHuman-sarahcom to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.