My son's account on Roblox was hacked this past Saturday approximately around noon. We...

GetHuman-sarahcom's customer service issue with ROBLOX from May 2018

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My son's account on Roblox was hacked this past Saturday approximately around noon. We have emailed and contacted Roblox support only to tell me that I need to provide a pin number on a gift card? We do not have a pin number and all gift cards were uploaded and activated on Roblox site. Then since the physical gift card was activated online and no longer needed, we threw the old gift cards away. I have provided Roblox customer service with every gift card that was purchased (as it is tracked in my Best Buy account) and their customer service team still will not reinstate my son's account. We have gone above and beyond to get this resolved. (Note we do not have any debit or CC on file for this type of reason). This is fraud and absolutely ridiculous. Their customer service could careless. He would just like his account reinstated.
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ROBLOX

Customer service issue
Reported by GetHuman-sarahcom
May 29th, 2018 - 2y ago
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Seen by 12 customers so far
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Timeline
GetHuman-sarahcom started working on this issue
May 29th, 2018 7:13pm
GetHuman-sarahcom indicated the issue is not fixed yet.
May 29th, 2018 9:06pm
GetHuman-sarahcom indicated the issue is not fixed yet.
May 29th, 2018 9:07pm
GetHuman-sarahcom indicated the issue is not fixed yet.
May 30th, 2018 10:24pm