My son's account on Roblox was hacked this past Saturday approximately around noon. We...

GetHuman-sarahcom's customer service issue with ROBLOX from May 2018

12 views | 236 similar | 0 following
Help with my ROBLOX issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get ROBLOX help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-sarahcom's own words
My son's account on Roblox was hacked this past Saturday approximately around noon. We have emailed and contacted Roblox support only to tell me that I need to provide a pin number on a gift card? We do not have a pin number and all gift cards were uploaded and activated on Roblox site. Then since the physical gift card was activated online and no longer needed, we threw the old gift cards away. I have provided Roblox customer service with every gift card that was purchased (as it is tracked in my Best Buy account) and their customer service team still will not reinstate my son's account. We have gone above and beyond to get this resolved. (Note we do not have any debit or CC on file for this type of reason). This is fraud and absolutely ridiculous. Their customer service could careless. He would just like his account reinstated.

GetHuman-sarahcom did not yet indicate what ROBLOX should do to make this right.

How GetHuman-sarahcom fixed the problem

We are waiting for GetHuman-sarahcom to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sarahcom fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sarahcom
May 29th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 236 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account


GetHuman-sarahcom started working on this issue
May 29th, 2018 7:13pm
GetHuman-sarahcom indicated the issue is not fixed yet.
May 29th, 2018 9:06pm
GetHuman-sarahcom indicated the issue is not fixed yet.
May 29th, 2018 9:07pm
GetHuman-sarahcom indicated the issue is not fixed yet.
May 30th, 2018 10:24pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies