i was palying a game (Karvas roleplay area) and someone private chatted me and said "hi...

GetHuman720371's customer service issue with ROBLOX from May 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman720371's own words
i was palying a game (Karvas roleplay area) and someone private chatted me and said "hi" i replied hi back and then they told me " want robux? i have BC i can give u." and i said sure. and they asked me to friend them.after a conversaion, i told them i haad my number in there so i can get my acc back. and i gave it to them and next thing i knew it i could not talk. i refreshed the page and i was out of my acc. i tried to get back in using my number but it didnt work. so i was scared and started to cry :( her username is : luci***** and she is changing my profile and avatar and bio. *-*
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ROBLOX

Customer service issue
Reported by GetHuman720371
May 26th, 2018 - 6 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 8 customers so far
Similar issue to 646 others
0 customers following this
Items needed
Account holder name
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Email address on account
Timeline
GetHuman720371 started working on this issue
May 26th 11:45am
GetHuman720371 indicated the issue is not fixed yet.
May 27th 3:06am