I purchased **** robux for my son. He picked several items for his avatar and although...

GetHuman712971's customer service issue with ROBLOX from May 2018

Help with my ROBLOX issue
The issue in GetHuman712971's own words
Change my avatar with the robux I purchased. But I don't have the items that I bought. ... I purchased **** robux for my son. He picked several items for his avatar and although they took the money for the purchase they didn't give him the items for his avatar. My email address is *****@***.com and his name on the game is ntruder*.
I am very frustrated with this company because I have an issue whenever I try and make a purchase. I don't want to spend my time going thru this everytime my son wants robux. I don't know if I will make another purchase after this, because it's too much trouble.
Giving my son the items he picked. There was no problem taking my money off my card but he doesn't have anything he picked for his avatar. They took his robux and didn't give him the items.
I am a good customer because I make these purchases for my son and I am one of the many people who keep this company in business but I don't want to deal with these issues all the time.
I have tried several solutions that were online, but none have worked
I have an issue with ROBLOX too
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ROBLOX

Roblox
Customer service issue
Reported by GetHuman712971
May 23rd, 2018 - 6 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 10 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman712971 started working on this issue
May 23rd 11:28pm
GetHuman712971 indicated the issue is not fixed yet.
May 24th 3:56am
GetHuman712971 indicated the issue is not fixed yet.
May 24th 4:07am
GetHuman712971 indicated the issue is not fixed yet.
May 27th 1:52am