Account hacked, limiteds stolen, Robux spent, but Roblox thinks my account wasn't compromised!

GetHuman-thetantr's customer service issue with ROBLOX from May 2018

Help with my ROBLOX issue
The issue in GetHuman-thetantr's own words
My account was hacked and items were stolen. Previous customer support representatives have said my account was not compromised despite it being so. I want to discuss the matter over the phone.
Roblox thinks the account has not been compromised, probably because no attempt was made to change the password or e-mail. However, there were other malicious things done with the account that do indicate it was compromised.
I want to have my items and Robux restored, or at the very least receive compensation in Robux to the value of what was lost.
I have played Roblox for ten years.
I have opened several tickets and left several messages at the phone line.
I have an issue with ROBLOX too
How GetHuman-thetantr fixed the problem
We are waiting for GetHuman-thetantr to fix the problem and share the solution with the rest of us customers.
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ROBLOX

Customer service issue
Reported by GetHuman-thetantr
May 22nd, 2018 - 6 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 20 customers so far
Similar issue to 492 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-thetantr started working on this issue
May 22nd 6:06pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd 7:29pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd 7:29pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd 7:30pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd 7:32pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd 7:33pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 23rd 8:24pm