Account hacked, limiteds stolen, Robux spent, but Roblox thinks my account wasn't compromised!

GetHuman-thetantr's customer service issue with ROBLOX from May 2018

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The issue in GetHuman-thetantr's own words
My account was hacked and items were stolen. Previous customer support representatives have said my account was not compromised despite it being so. I want to discuss the matter over the phone.
Roblox thinks the account has not been compromised, probably because no attempt was made to change the password or e-mail. However, there were other malicious things done with the account that do indicate it was compromised.
I want to have my items and Robux restored, or at the very least receive compensation in Robux to the value of what was lost.
I have played Roblox for ten years.
I have opened several tickets and left several messages at the phone line.
How GetHuman-thetantr fixed the problem

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Customer service issue
Reported by GetHuman-thetantr
May 22nd, 2018 - 2 years ago
Fixed
Seen by 35 customers so far
Similar issue to 492 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-thetantr started working on this issue
May 22nd, 2018 6:06pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd, 2018 7:29pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd, 2018 7:29pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd, 2018 7:30pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd, 2018 7:32pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 22nd, 2018 7:33pm
GetHuman-thetantr indicated the issue is not fixed yet.
May 23rd, 2018 8:24pm

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