when I was playing Build a boat for treasure, my roblox friend's friend told me to get...

GetHuman-jeanetba's Hacked Account issue with ROBLOX from May 2018

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jeanetba's own words
when I was playing Build a boat for treasure, my roblox friend's friend told me to get free robux, but sadly I trusted, then I can't get access to my account until I quit but it didn't work, then I rejoin the server using my alt, then I told my hacked account what is his real account, he said blueman and the numbers are tagged, after that my roblox friend talks about the guy who scammed me, he said "Oh him? he was a hacker" then I knew that he lied to me about the free robux to him, the guy who scammed me was ii*ix**ine, now he's using my main account forever and changed my email address.
GetHuman-jeanetba did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-jeanetba fixed the problem
By his gmail, I changed the password using revert account, then I logged in, one day later the *-digit verification code is here, it took some fries on some codes because they got expired, hours later when I looked on the email there's another code but this time it's not expired, when I verify I'm back on my main account
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Hacked Account issue
Reported by GetHuman-jeanetba
May 7th, 2018 - a yr ago
I have an issue with ROBLOX too
GetHuman-jeanetba shared how to fix
Seen by 14 customers so far
Similar issue to 39176 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
GetHuman-jeanetba started working on this issue
May 7th, 2018 7:44am
GetHuman-jeanetba indicated the issue is not fixed yet.
May 8th, 2018 3:50pm
GetHuman-jeanetba confirmed the issue is fixed. Hooray!
May 9th, 2018 10:11am