Before contacting them, items GetHuman-jjjtiger may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jjjtiger's own words
Yes hi I do not play Roblox and I have no kids that do. I have a NetSpend card I use for bills to make online payments I went to use my card the other day at a store and it was declined. I went home and checked my transactions. On may *nd at *:** am was a **.** charge and a little earlier a .**$ purchase. My phone number is ***-***-**** and my email is *****@***.com. If you can please contact me about getting a refund I would greatly appreciate it. I am on a fixed income and cannot afford this kind of thing to happen. If taken care of I will be more careful making online payments anymore thank you. My name is Jill james
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