The issue and preferred resolution, in GetHuman638850's own words:
My daughters account animegracie** has been hacked a number of times and she has never been able to get any help in recovering anything taking from her account. Today we got a email (gsellars *****@***.com) that HLW*****@***.com had taken over my daughters account. Gracie was able to get on her phone and get her account changed back. This other child doesn't know my child's p***word or email. This amazes me as a parent how kids are stealing from our kids and nothing can be done to them. The game is supposed to be fun and away to interact with other girls. My daughter has $** worth of robux in her account that we are worried about now. Unicorn*Haleyy** was able to get *** robux as of now. Please let me know what we can do to keep this from happening over and over. Please hold this child accountable for her actions. Thank you Lori Sellars **********
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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