Before contacting them, items GetHuman638850 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman638850's own words
My daughters account animegracie** has been hacked a number of times and she has never been able to get any help in recovering anything taking from her account. Today we got a email (gsellars *****@***.com) that HLW*****@***.com had taken over my daughters account. Gracie was able to get on her phone and get her account changed back. This other child doesn't know my child's password or email. This amazes me as a parent how kids are stealing from our kids and nothing can be done to them. The game is supposed to be fun and away to interact with other girls. My daughter has $** worth of robux in her account that we are worried about now. Unicorn*Haleyy** was able to get *** robux as of now. Please let me know what we can do to keep this from happening over and over. Please hold this child accountable for her actions. Thank you Lori Sellars **********
GetHuman638850 did not yet indicate what ROBLOX should do to make this right.
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