My daughters account animegracie** has been hacked a number of times and she has never...

GetHuman638850's Hacked Account issue with ROBLOX from April 2018

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Account holder name, Billing address, and Email address on account
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The issue and preferred resolution, in GetHuman638850's own words:
My daughters account animegracie** has been hacked a number of times and she has never been able to get any help in recovering anything taking from her account. Today we got a email (gsellars *****@***.com) that HLW*****@***.com had taken over my daughters account. Gracie was able to get on her phone and get her account changed back. This other child doesn't know my child's p***word or email. This amazes me as a parent how kids are stealing from our kids and nothing can be done to them. The game is supposed to be fun and away to interact with other girls. My daughter has $** worth of robux in her account that we are worried about now. Unicorn*Haleyy** was able to get *** robux as of now. Please let me know what we can do to keep this from happening over and over. Please hold this child accountable for her actions. Thank you Lori Sellars **********
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ROBLOX

Hacked Account issue
Reported by GetHuman638850
Apr 29th, 2018 - 3 mons ago
I have an issue with ROBLOX too
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Seen by 3 customers so far
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Timeline
GetHuman638850 started working on this issue
Apr 29th 1:47am