I had an account hacked named :youngace*** and i have billing information on when i bou...

GetHuman-theclown's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
I had an account hacked named :youngace*** and i have billing information on when i bought items on that account. but ive asked many times and they never gave it back because they think the account isnt compromised
I trust that ROBLOX will make this right and come up with a resolution that is fair.
Help with my ROBLOX issue
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ROBLOX email you?
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman-theclown
Jun 2nd, 2018 - 19d ago
I have an issue with ROBLOX too
Fixed
Seen by 2 customers so far
Similar issue to 312 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-theclown started working on this issue
Jun 2nd 8:03pm
GetHuman-theclown indicated the issue is not fixed yet.
Jun 2nd 9:47pm