The problem was that my password wasn't working. I know it's the correct password becau...

GetHuman-kitzyxga's Hacked Account issue with ROBLOX from April 2018

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Help with my ROBLOX issue
GetHuman-kitzyxga's next move: call ROBLOX.
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Before contacting them, items GetHuman-kitzyxga may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kitzyxga's own words
log into my old account : " kitzy*** " I have been using it for many years and it suddenly locked me out ... The problem was that my password wasn't working. I know it's the correct password because I use it for almost every account I own, even till now. I know that doing so isn't safe but it's always kept me safe. I stopped using the account around the year **** because my laptop had broken down so I didn't have anything else to play Roblox on.
It's a problem for me because, just like many, I had spent money on the account and I fear to lose all the valuable stuff the account carries. I know the account has been over-runned because the model has changed each time I look at my old avatar ( kitzy*** ). Same goes for badges, I see many of them that I do not remember achieving.
I feel like a fair resolution would be to just help me get the account back. Even though I am able to make another, the account holds many things that I can't obtain even now because of my age, I cannot get money. So, please, help me get my old account back.
How GetHuman-kitzyxga fixed the problem

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How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
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ROBLOX

I was just trying to login when I noticed something happened
Hacked Account issue
Reported by GetHuman-kitzyxga
Apr 6th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 10000 others
0 customers following this

Timeline

GetHuman-kitzyxga started working on this issue
Apr 6th, 2018 12:35am
GetHuman-kitzyxga shared this issue with followers on Twitter
Apr 6th, 2018 12:36am
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Apr 6th, 2018 12:39am

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