REI Store located on **** Westheimer Rd, Houston, TX *******On January **th, my son and...

GetHuman4348195's Complaint issue with REI.com from February 2020

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The issue in GetHuman4348195's own words
REI Store located on **** Westheimer Rd, Houston, TX *******On January **th, my son and husband purchased the Jan*Feb **** Backpacker – Long Trails magazine issue at REI Store located on **** Westheimer Rd, Houston, TX *****.*As Backpacker magazine promotes and markets itself as a family camping & hiking resource, it was incredibly distressing when my ** year old approached me with questions about the “Kidnapped on the PCT” article by Bill Donahue he had just read. This inappropriate article for a child detailed a recovered, homeless, drug addict woman being kidnapped and sexually assaulted on the Pacific Coast Trail with details of her terrible experience and coverage on how the accused perpetuator is still at large.*While it is obviously Backpacker’s business decision to publish this type of story content, I find it unacceptable that this type of magazine story is carried by REI without any cover or display warnings for parents. My ** year old picked up this magazine without any notice or labeling indication to my husband on the cover or table of contents. *Needless to say, it will be the last Backpacker magazine my family will purchase and I hope that REI immediately intervenes and changes the location of displaying Backpacker magazine to behind a cashier counter where children cannot access the magazine freely.*With much disappointment & Sincerely,**Kaiulani Sodaro, REI member

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REI.com

Complaint issue
Reported by GetHuman4348195
Feb 11th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 14 others
0 customers following this

Timeline

GetHuman4348195 started working on this issue
Feb 11th, 2020 1:42am

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