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REI Customer Service

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Top questions and answers

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Does REI offer any discounts for students, military, or seniors? Yes, REI offers discounts for students, military personnel, and seniors. Students with a valid student ID can enjoy a 10% discount... Read more

How Do I Check the Balance on My REI Gift Card? REI has made advancements since its founding in 1938 since you can find camping gear, equipment for water sports, classes, and more.... Read more

What Do I Do If My Rei Gift Card Balance Won't Load? If you used the REI gift card balance checker tool and it couldn't find your card, froze up, or displayed a balance that is lower than... Read more

What is the return policy for REI? REI has a generous return policy that allows customers to return any item within one year of purchase, either for a refund or exchange.... Read more

Can I return items purchased online at a physical REI store? Yes, customers can return items purchased online at any physical REI store. REI offers a hassle-free return policy, making it convenient... Read more

How long does it take to receive a refund from REI? Typically, the refund process at REI takes about 7-10 business days to complete. After receiving the return, REI initiates the refund,... Read more

What are REI's shipping options and costs? REI offers various shipping options to ensure convenience for their customers. Standard shipping is available for most orders, with... Read more

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Does GetHuman work with REI?

GetHuman does not work with REI's customer support operations, directly or in any other way. GetHuman has no partnership or relation to REI at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check REI's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!