I was in the Jacksonville REI on ******* and witnessed a male employee (possible manage...

GetHuman880674's customer service issue with REI.com from July 2018

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The issue in GetHuman880674's own words
I was trying to inform about unprofessional behaviors by a manager in front of customers. ... I was in the Jacksonville REI on ******* and witnessed a male employee (possible manager) addressing several other employees very harshly and in a most disparaging manner on the floor. I, and other shoppers, felt very uncomfortable with the scene. Particularly disturbing was the man stating to a sales associate “ I have a four year old smarter than you.” I have always been impressed with the friendliness and knowledge of REI sales associates so I am perplexed by why your company will allow such treatment of your sales team? Perhaps, you should follow Starbucks lead and offer sensitivity training to your management. I left the store without purchasing (as did others) and I will not be returning.
A hostile environment is bad for business.*Offensive & sarcastic remarks should never be used when speaking to an employee but most certainly not within earshot of customers.
Educate managers and associates to maintain professionalism and manners when speaking to each other and customers. Belittling & rudeness is a reflection of the company & those employed to represent the company. Employee should be reprimanded.
Ive shopped REI whenever I am in an area that has one for the past ** years.
Called the store.
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REI.com

Customer service
Customer service issue
Reported by GetHuman880674
Jul 14th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 30 others
0 customers following this
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Timeline

GetHuman880674 started working on this issue
Jul 14th, 2018 4:38pm
GetHuman880674 confirmed the issue is fixed. Hooray!
Jul 14th, 2018 7:18pm
GetHuman880674 indicated the issue is not fixed yet.
Jul 15th, 2018 12:28am
GetHuman880674 confirmed the issue is fixed. Hooray!
Jul 15th, 2018 12:28am
GetHuman880674 indicated the issue is not fixed yet.
Jul 15th, 2018 12:38am
GetHuman880674 indicated the issue is not fixed yet.
Jul 19th, 2018 5:20am

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