The order I received has a defective zipper. I need to return it but I don't want to p...

GetHuman-lsvilar's customer service issue with REI.com from June 2018

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The order I received has a defective zipper. I need to return it but I don't want to pay ****pping since it is defective.
I trust that REI.com will make this right and come up with a resolution that is fair.
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REI.com

Customer service issue
Reported by GetHuman-lsvilar
Jun 4th, 2018 - 2 mons ago
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Timeline
GetHuman-lsvilar started working on this issue
Jun 4th 6:48pm
GetHuman-lsvilar confirmed the issue is fixed. Hooray!
Jun 4th 9:32pm