July *, ******Dear RCN, *My name is Gary Sanguinito, my Account Number is...

GetHuman5047409's Billing/Payments issue with RCN from July 2020

Help with my RCN issue
First: share to improve GetHuman5047409's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5047409 may need:
Name, Account number, Account phone number, Email address, Service address, and Account PIN
The issue in GetHuman5047409's own words
July *, ******Dear RCN, *My name is Gary Sanguinito, my Account Number is ****-*******-**. I’ve been a RCN customer for over ** years. The letter dose not pertain to my Account. This letter pertains to my brother Robert A. Sanguinito and his account, hereafter referred to as Robert. Robert resides at ** South *th Street, Easton PA *****. According to Robert the deed of that property is in his name and his wife’s name Ilene M. Sanguinito, hereafter referred to as Ilene. Robert and Ilene are both currently residence of Gracedale Nursing Home in Nazareth PA. Robert is in Hospice Care and not slated to return to his residence. By Robert’s request, I have been appointed his POA. Ilene is admitted to Gracedale Nursing Home in Nazareth PA under Rehab and to date her immediate situation*condition has not been determined, to the best of my knowledge. That said, myself and my immediate family members has been verbally assaulted in person, and via phone with regards to entering the ** South *th Street residence by a third party. Our last attempt found us up against a door locking bar. Robert had requested me to return the RCN equipment and cancel his service. Prior to the unexpected hostility from a third party, we were able to retrieve a few pieces of RCN equipment and return it to RCN on Avenue C in Bethlehem PA on ********. Upon that return I was informed that there was still (*) HD Box and (*) Digital Box still tired to the account. *As I do not wish to escalate any hostilities and have concerns for myself and family members safety with and by the third party by trying to gain access to the residence, I formally request that Robert’s name be removed from this account and he no longer be charged for this equipment. I do understand that Ilene could return to the residence and I was advised by an RCN employee that residence could be reconnected to RCN but under the person or persons residing there at the time account is reconnected. *I hope that you can understand my dilemma and remove those future charges from Robert. As it stands today and that Robert is still alive and I am his appointed POA, we concur that all charges up to the date of this letter be to our responsibility. After that date, the billing should go to that address and be addressed to Ilene or current Resident. *I hope to see your favorable reply to this request as soon as possible. **Gary Sanguinito

GetHuman5047409 did not yet indicate what RCN should do to make this right.

How GetHuman5047409 fixed the problem

We are waiting for GetHuman5047409 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get RCN's attention and get better help faster. Tap below to get started.
Having RCN issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

RCN

Billing/Payments issue
Reported by GetHuman5047409
Jul 9th, 2020 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 200 others
0 customers following this

Timeline

GetHuman5047409 started working on this issue
Jul 9th 3:54pm