Installation today. Cable is up and running, but I don’t have internet service. Person...

GetHuman-leallswe's customer service issue with RCN from July 2018

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The issue in GetHuman-leallswe's own words
Installation today. Cable is up and running, but I don’t have internet service. Person who installed it insisted it was the router, however as I’m troubleshooting it (he has left) I discovered that when I connect my computer directly to the modem, I still do not have internet, so I think it’s actually an internet service issue. The modem seems to be fine (up and running with all light on). I would love for the service to be turned on (if it isn’t already) since I ordered the ***mbps plan along with cable. If it is on already, any instructions on what to try next would be helpful. I’ve already restarted the modem multiple times and it hasn’t changed anything.
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RCN

Customer service issue
Reported by GetHuman-leallswe
Jul 23rd, 2018 - 10 mons ago
I have an issue with RCN too
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Seen by 5 customers so far
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Timeline
GetHuman-leallswe started working on this issue
Jul 23rd, 2018 5:16pm
GetHuman-leallswe confirmed the issue is fixed. Hooray!
Jul 25th, 2018 12:10am