My service is not working. No internet connection despite resetting multiple times. Tiv...

GetHuman815857's customer service issue with RCN from June 2018

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Help with my RCN issue
Before contacting them, items GetHuman815857 may need:
Name, Account number, Account phone number, Email address, Service address, and Account PIN
GetHuman815857's next move: have a RCN rep call.
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The issue and preferred resolution, in GetHuman815857's own words:
My service is not working. No internet connection despite resetting multiple times. Tivo main and aux box not working.
I trust that RCN will make this right and come up with a resolution that is fair.
Help with my RCN issue
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RCN

Customer service issue
Reported by GetHuman815857
Jun 24th, 2018 - 2 mons ago
I have an issue with RCN too
Not resolved
Seen by 3 customers so far
Similar issue to 155 others
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Timeline
GetHuman815857 started working on this issue
Jun 24th 4:48pm