Internet doesn’t work but all modem lights on. Tried to unplug and plug back in but sti...

GetHuman675340's customer service issue with RCN from May 2018

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The issue in GetHuman675340's own words
Internet doesn’t work but all modem lights on. Tried to unplug and plug back in but still not working.
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RCN

Customer service issue
Reported by GetHuman675340
May 11th, 2018 - 5 mons ago
I have an issue with RCN too
Not resolved
Seen by 1 customer so far
Similar issue to 310 others
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Timeline
GetHuman675340 started working on this issue
May 11th 2:31pm