Internet doesn’t work but all modem lights on. Tried to unplug and plug back in but sti...

GetHuman675340's customer service issue with RCN from May 2018

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Help with my RCN issue
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Name, Account number, Account phone number, Email address, Service address, and Account PIN
GetHuman675340's next move: have a RCN rep call.
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The issue and preferred resolution, in GetHuman675340's own words:
Internet doesn’t work but all modem lights on. Tried to unplug and plug back in but still not working.
I trust that RCN will make this right and come up with a resolution that is fair.
Help with my RCN issue
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RCN

Customer service issue
Reported by GetHuman675340
May 11th, 2018 - 3 mons ago
I have an issue with RCN too
Not resolved
Seen by 1 customer so far
Similar issue to 310 others
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Timeline
GetHuman675340 started working on this issue
May 11th 2:31pm