I booked a week vacation for *-*-** through *-**-** at Palm Springs tennis club resort...

GetHuman-footstom's customer service issue with RCI from August 2018

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The issue in GetHuman-footstom's own words
I booked a week vacation for *-*-** through *-**-** at Palm Springs tennis club resort in Palm Springs. When I called them yesterday *** to confirm that I would be checking in later in the evening on *-** the resort said they couldn’t find my information and rci would need to contact them directly with an email showing my confirmation information. I asked if I could forward them it but they said no had to be rci. I need this taken care of immediately because today is now officially my check in date and the resort was strict about giving notice for a late check in.
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Customer service issue
Reported by GetHuman-footstom
Aug 8th, 2018 - 7 mons ago
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Seen by 1 customer so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman-footstom started working on this issue
Aug 8th, 2018 6:22pm