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GetHuman3789582's Technical Support issue with RCA / Thomson Electronics from October 2019

Help me with my issue
The issue in GetHuman3789582's own words
I just purchased a gallileo pro *.*.* edition and I keep getting msgs saying connection lost but I'm still connected to WiFi. I have an older insignia and ul** cell phone and they stay connected. *It happens when I'm trying to load games to the level I'm at. Says recources were not available to load.
Fixing the problem.
How GetHuman3789582 fixed the problem
I purchased the gallileo pro **.*. *.*.* Go Edition and was having trouble loading one of my games. A msg. saying "Lost Connection. Resources unavailable for this action. Check connection and try again." But I was connected. So I rebooted the tablet and reloaded the network. Still didn't work. Checked with satellite company to make sure network was ok. They did a factory reset on the router and that worked!! And they reset my password for the router. I figured it wouldn't hurt because I really hadn't put anything on the tablet yet. That's it. Seems to be ok so far. *Dianne
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RCA / Thomson Electronics

Technical Support issue
Reported by GetHuman3789582
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3789582 shared how to fix
Seen by 4 customers so far
Similar issue to 2529 others
0 customers following this
Items needed
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Timeline

GetHuman3789582 started working on this issue
Oct 18th, 2019 5:42pm
GetHuman3789582 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 1:19pm