I purchased a new flat screen tv Model *RT****. It will not pair with an xfinity remot...

GetHuman-gflankfo's customer service issue with RCA / Thomson Electronics from June 2018

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The issue in GetHuman-gflankfo's own words
I purchased a new flat screen tv Model *RT****. It will not pair with an xfinity remote. I have tried * different remotes from comcast and spoke with two different xfinity tech support associates who tried every code in the book and nothing worked. Have to use the tv remote to turn on and off and control volum and cable remote to change change channels. any suggestions?
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RCA / Thomson Electronics

Customer service issue
Reported by GetHuman-gflankfo
Jun 14th, 2018 - a yr ago
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GetHuman-gflankfo started working on this issue
Jun 14th, 2018 5:35pm