Dear Quicken Customer Support Staff,**My name is Alan C. Donoho and I need to ask you s...

GetHuman-adonoho's customer service issue with Quicken from November 2018

24 views | 121 similar | 0 following
Help with my Quicken issue
First: share to improve GetHuman-adonoho's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-adonoho's next move: talk to Quicken when they open.
Quicken's call center is closed now. We will send GetHuman-adonoho a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-adonoho may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-adonoho's own words
Dear Quicken Customer Support Staff,**My name is Alan C. Donoho and I need to ask you several questions. I am not new to Quicken, as several years back, I had previous editions of Turbo Tax & Quicken Files plus currently I have Quicken **** Home & Business put on my old PC computer. In fact, I am still using it. but the Quicken suite is too old and I am only using the check book features. My PC is too old, so I purchased a new Mac Pro and bought your Quicken Premier “Manage Your Investments **** Windows & Mac”. I downloaded the application with your activation code to my computer, but I am not familiar with using it. Basically, I just want to use the personal checking portion to tract my checks, savings and deposits, etc., but I don’t know how to get it to come up initially to where I can start from scratch. Once I put in my checking information, I could just continue to add to the checking account. Could you send me instructions on how to do this, or where do I go to find this information?**I did type in my bank account information and important data and it downloaded it to my Quicken file, but it is not anything like my checking account I have on my old computer. As I stated I just want to have it match my transaction register log I am now using for my checking account data. Also, can you please help me delete the Quicken files of my checking account that was downloaded from my bank?*I am not comfortable having this file downloaded from my bank until I know how to use my new Quicken account file on my computer.**I have always liked Quicken as it is the best, and I plan to use it for a long time if I can figure out how it works. Thank You.**Alan C. Donoho****-***-**** Home -***-***-**** Cell******@***.com

GetHuman-adonoho did not yet indicate what Quicken should do to make this right.

How GetHuman-adonoho fixed the problem

We are waiting for GetHuman-adonoho to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Quicken customer problems.
What Are the Pros and Cons of Using Quicken?How Do I Find My Checking Account and Routing Number with Quicken?
Do you have a customer issue as well?
We can help you get Quicken's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Quicken issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-adonoho fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-adonoho
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 121 others
0 customers following this


GetHuman-adonoho started working on this issue
Nov 10th, 2018 4:25am

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies